The Arcade Electric Department serves about 4,520 customers in an area of over 100 square miles. The electric rates are among the lowest in the Country.

Serving about
4,520 Customer

Covering 100+
Square Miles

Among the Lowest Rates in the County

For customer complaints, call the Village Office at 585-492-1111 (M-F 7:00 am – 4:00 pm).

For electric customer complaints that cannot be resolved with the Village, you may contact the New York State Department of Public Service (DPS).

DPS complaints may be directed as follows:

Website: www.dps.ny.gov/complaints

Phone: DPS Hotline 1-800-342-3355 (M-Th 7:30 am – 7:30 pm, Friday 7:30 am – 7:00 pm)

Mail:  Office of Consumer Services
         NYS Department of Public Service
         3 Empire State Plaza
         Albany, NY 12223

Contact Information

Fax: (585) 496- 7444

17 Church Street, Arcade, NY 14009

Contact by Email

Credit Card Payments

Make utility or tax payments using Master Card, Discover, American Express, and VISA.

There is a 3% charge by the credit card vendor for this service. There is no dollar limit per transaction.

Click on the link below that you choose, it is fast, easy, and secure.